# Self-service for people operations.

> A staffing operation where errors in official documents have real consequences.

URL: https://www.talkit.pt/en/cases/workforce-staffing/
Language: English · Português: https://www.talkit.pt/pt/cases/workforce-staffing/
Case study · Workforce & staffing

## The challenge

Clients requested documents and updates by email, and the team produced official outputs manually with several rounds of checking.

## Our approach

1. **Model the rules** — We translated the staffing rules and validations into software.
2. **Open a portal** — Clients follow their processes and request documents on their own.
3. **Validate before output** — Internal checks run before any official document is generated.

## What changed

- Clients serve themselves for routine requests.
- Official outputs generated from validated data.
- Less back-and-forth by email.

## Stack

.NET, C#, SQL Server, PDF generation, REST APIs

## Next case

[Web platforms & CMS: Sites your team can run.](https://www.talkit.pt/en/cases/web-platforms/) · [Start a project](https://www.talkit.pt/en/contact/)