Self-service for people operations.
A staffing operation where errors in official documents have real consequences.
The challenge
Clients requested documents and updates by email, and the team produced official outputs manually with several rounds of checking.
Our approach
-
Model the rules
We translated the staffing rules and validations into software.
-
Open a portal
Clients follow their processes and request documents on their own.
-
Validate before output
Internal checks run before any official document is generated.
What changed
- Clients serve themselves for routine requests.
- Official outputs generated from validated data.
- Less back-and-forth by email.
Stack
- .NET
- C#
- SQL Server
- PDF generation
- REST APIs